Terms & Policies

Welcome to Anema Cloud Softwares Pvt. Ltd. By purchasing, subscribing to, or using our software and services, you acknowledge that you have read, understood, and agreed to the following terms and conditions. These policies govern the use of our software and services, ensuring transparency and clarity in our business operations. Please read them carefully, as they include important details about our no-refund policy, liability limitations, and software usage guidelines.

No Refund & No Cancellation Policy

At Anema Cloud Softwares Pvt. Ltd., we follow a strict no-refund and no-cancellation policy for all our software products and services. By purchasing, subscribing to, or using our software, you agree that all sales are final, and payments made to our company are non-refundable and non-cancelable under any circumstances. This policy applies to all software licenses, subscription plans, custom software development, and related services provided by us.

1.1 Final Sale Policy

Once a purchase is made, it cannot be reversed, canceled, or refunded. Our software is delivered as a digital product, and once access is granted, it cannot be revoked, returned, or resold. Unlike physical products, software licenses are issued digitally, and their usage rights cannot be taken back once provided. This makes all transactions final and binding.

1.2 No Refund Policy

We do not offer refunds under any circumstances, including but not limited to:

• Change of mind: If you decide after purchasing that you no longer need or want the software, a refund will not be provided.
• Business restructuring or closure: If your business changes direction or shuts down, this does not entitle you to a refund.
• Lack of usage: If you purchase the software but choose not to use it, you are still not eligible for a refund.
• Dissatisfaction with features: We provide clear software descriptions and offer demos (where applicable). Dissatisfaction with the software after purchase does not qualify for a refund.
• Incompatibility with third-party software: It is the client's responsibility to verify system requirements before purchase. We do not provide refunds for incompatibility issues with external tools.
• Performance or operational expectations: While we strive to provide reliable, efficient software, we do not guarantee any specific results (as outlined in our "No Guarantee of Results, Earnings, or Work" policy).

1.3 No Cancellation Policy

All software purchases and service agreements are non-cancelable. Once a transaction is processed, you cannot cancel the purchase or request a reversal of payment.

For subscription-based services, clients have the option to cancel before the next billing cycle to prevent further charges. However, canceling a subscription only stops future payments—it does not entitle the client to a refund for any previous payments. Once canceled, access to the software will expire at the end of the billing period, and any stored data may be permanently deleted.

For custom software development services, cancellations are not allowed once work has commenced. Our custom software development involves significant resource allocation, development time, and labor, making cancellations unfeasible. If a client decides to stop a custom software project after work has started, all payments made remain non-refundable, and any outstanding balance must still be paid as per the agreed contract.

1.4 Limited Exceptions

The only exceptions to this policy include:

• Duplicate charges: If a client is accidentally billed twice for the same service, we will investigate the case and process a refund for the duplicate charge.
• Failed software activation: If a client purchases the software but does not receive access due to a technical error on our end, and we are unable to resolve it, a refund may be issued. However, this does not apply if the issue is due to client-side errors, firewall restrictions, incorrect email details, or system incompatibility.

Outside of these rare cases, no refunds or cancellations will be granted.

1.5 Client Responsibility Before Purchase

Before purchasing any software from Anema Cloud Softwares Pvt. Ltd., clients are responsible for:

• Carefully reviewing all product details, features, and system requirements to ensure compatibility with their business needs.
• Requesting a demo or consultation (if available) to clarify any doubts before committing to a purchase.
• Ensuring that their business infrastructure, IT setup, and operational needs are compatible with the software.
• Understanding that software effectiveness depends on correct implementation, usage, and configuration.

We strongly advise clients to conduct thorough research and evaluation before purchasing, as all sales are final and no exceptions will be made beyond the rare cases outlined above.

1.6 Agreement & Legal Compliance

By purchasing, subscribing to, or using our software, you legally acknowledge and agree to our No Refund & No Cancellation Policy. This agreement confirms that:

• You fully understand that all payments are non-refundable and non-cancelable.
• You waive any right to dispute charges, request chargebacks, or claim a refund, as you have voluntarily agreed to these terms before making a purchase.
• You cannot hold Anema Cloud Softwares Pvt. Ltd. liable for any business losses, operational issues, or dissatisfaction with the software.
• You accept full responsibility for ensuring software compatibility, usability, and suitability before purchasing.

If a client initiates a chargeback in violation of this policy, we will legally contest the claim, and the client may be held responsible for legal fees, penalty charges, and full repayment of the software cost.

Corporate & Enterprise Clients Only

At Anema Cloud Softwares Pvt. Ltd., our software solutions and services are exclusively designed for corporate, business, and enterprise clients. We do not develop, sell, or provide support for personal, individual, or consumer use. Our products are intended to assist businesses in automating processes, managing operations, and improving efficiency, and they require structured implementation, technical expertise, and enterprise-level workflows.

By purchasing or using our software, you confirm that you are representing a business entity and that you understand our solutions are not for personal or non-commercial use. Clients who do not meet these criteria should not purchase our software, as we will not provide refunds, modifications, or support for individuals or non-business customers.

2.1 Not for Personal or Individual Use

Our software is strictly intended for businesses, which means it is built to handle corporate processes, team collaboration, automation, and project management. We do not develop or provide software for personal productivity, freelancers, hobbyists, or individual users. Individuals seeking software for personal use should not purchase or attempt to use our business solutions, as they are not optimized for single-user environments and may require integration with other business systems.

We reserve the right to decline service, refuse sales, or terminate accounts if we determine that a client is not a business entity or is attempting to use our software for non-business purposes. If a non-business client purchases our software, they will not be eligible for a refund or cancellation, as outlined in our No Refund & No Cancellation Policy.

2.2 Business Information Verification

To ensure compliance with our corporate-only policy, we may request verification of business information before granting access to our software. This may include:

• Business registration details (company name, registration number, tax ID, etc.).
• Proof of corporate entity (legal documents, certifications, or business licenses).
• Contact details of an authorized company representative.

Failure to provide the requested business verification may result in account suspension or service denial. We reserve the right to reject any application or request for service if we determine that the client does not meet our corporate-use requirements.

2.3 No Support for Non-Business Clients

As our software is developed for enterprise applications, we do not provide support, training, or technical assistance to non-business clients. We assume that businesses purchasing our software have the necessary IT infrastructure, internal resources, and personnel to manage, integrate, and implement the software properly.

We do not provide refunds or modifications if an individual or non-business entity purchases our software and later realizes that they cannot use it effectively. It is the client’s responsibility to ensure they meet the business criteria before making a purchase.

2.4 No Guarantee of Industry-Specific Compliance

While our software is designed to meet general business needs, we do not guarantee that it will comply with the specific legal, financial, or regulatory requirements of every industry. Businesses operating in highly regulated industries (such as finance, healthcare, or government sectors) should ensure that our software meets their compliance needs before purchase.

If a company requires custom modifications, regulatory compliance features, or industry-specific adaptations, these must be discussed in advance and will be subject to separate development agreements and additional fees. We do not take responsibility for any compliance failures, penalties, or regulatory violations resulting from the use of our software.

2.5 No Guarantee of Business Performance or Profitability

Our software provides business management tools, but we do not guarantee business success, revenue increase, or operational efficiency improvements. The effectiveness of our software depends on how it is used, implemented, and managed by the client.

By using our software, you acknowledge that:

• We do not promise or guarantee financial growth, higher revenue, or cost savings.
• We do not provide business leads, client referrals, or sales opportunities.
• We do not take responsibility for financial losses, business setbacks, or missed market opportunities.

Every business is responsible for its own success, operational strategies, and financial decisions, regardless of whether they use our software or not.

2.6 Business Responsibility for Implementation & Training

Because our software is built for corporate and enterprise clients, it may require technical setup, IT configuration, and employee training. Clients are solely responsible for:

• Ensuring that their IT infrastructure, hardware, and business systems are compatible with our software.
• Providing employee training and assigning dedicated personnel for software management.
• Managing user permissions, security protocols, and access controls within their organization.

We do not provide on-site installation, business process restructuring, or staff training as part of our standard software package. If a business requires additional training, integration support, or technical assistance, these must be arranged under a separate service agreement, which may involve additional costs.

2.7 No Custom Modifications for Individual Businesses

Our software is designed as a general business solution, and we do not offer modifications, alterations, or feature customizations to suit the specific needs of a single business unless agreed upon through a custom development contract.

If a company requires custom features, integrations, or workflow adjustments, they must request a custom software development agreement, which will be charged separately. We do not issue refunds or cancellations if a client later realizes that the standard version of our software does not match their exact needs.

2.8 Agreement & Legal Compliance

By purchasing, subscribing to, or using our software, you legally acknowledge that:

• You are representing a corporate, business, or enterprise entity.
• You understand that our software is strictly intended for business use and not for personal or individual purposes.
• You take full responsibility for software implementation, integration, and internal staff training.
• You waive any right to refunds, modifications, or special accommodations if you do not meet the business client criteria.
• You acknowledge that we do not guarantee business success, compliance, or revenue growth.
• You agree to use the software legally, ethically, and in compliance with applicable business regulations.

Clients who attempt to dispute charges, request chargebacks, or violate these terms will be legally contested, and we reserve the right to terminate access and pursue legal action if necessary.

No Guarantee of Results, Earnings, or Work

At Anema Cloud Softwares Pvt. Ltd., we provide software solutions designed to help businesses automate processes, improve efficiency, and manage operations. However, it is important to understand that we do not guarantee any specific business results, financial earnings, or work opportunities from the use of our software. Our products serve as business tools, and their effectiveness depends entirely on how they are implemented, used, and managed by the client.

By purchasing, subscribing to, or using our software, you acknowledge that Anema Cloud Softwares Pvt. Ltd. is solely a software provider and that we do not promise or guarantee any form of financial gain, business success, or job acquisition. Our responsibility ends at delivering the software, and we are not liable for the financial, operational, or employment outcomes of your business.

3.1 No Guarantee of Business Growth or Increased Revenue

Our software is developed to support business management, workflow automation, and data handling, but using it does not automatically result in increased revenue, cost savings, or business expansion. A company’s financial success depends on multiple external factors that are beyond our control, including market trends, competition, industry conditions, business strategies, and internal decision-making.

We do not provide any assurance or warranty that implementing our software will lead to higher income, more customers, or operational cost reductions. Clients must evaluate their own business models, marketing efforts, and strategic plans to achieve success. The effectiveness of our software is directly tied to how well it is configured, utilized, and maintained by the business.

3.2 No Guarantee of Job Opportunities, Clients, or Business Contracts

Our software functions as a management tool, not a job placement service, client acquisition system, or sales platform. Using our software will not guarantee that you will receive new clients, projects, job offers, or business deals.

We do not operate as a hiring agency, lead generation platform, or business networking service. If a business expects our software to provide work, job placements, or business leads, they are solely responsible for their own marketing, customer outreach, and client acquisition efforts. Our software does not replace a company’s sales, marketing, or recruitment processes.

3.3 No Guarantee of Software Performance for Every Business

While our software is designed to help businesses operate more efficiently, we do not guarantee that it will deliver the same results for every organization. The success of our software depends on factors such as:

• Proper implementation and setup within the business.
• Training and knowledge of the employees using the software.
• Business infrastructure, IT capabilities, and system compatibility.
• The nature and size of the company and how well the software aligns with its workflow.

Some businesses may experience greater efficiency improvements, while others may see minimal impact if the software is not used effectively. We are not responsible for the level of success or failure experienced by any business after implementing our software.

3.4 No Responsibility for Business Decisions or Financial Losses

By using our software, you agree that Anema Cloud Softwares Pvt. Ltd. is not responsible for any business decisions you make based on the software’s data, reports, or automation features. We do not provide financial consulting, business coaching, or strategic guidance—our role is strictly to provide software tools to assist in business management.

If a business misinterprets data, misuses features, or makes poor financial decisions, we are not liable for any resulting financial losses, legal disputes, or operational failures. Clients are expected to use their own professional judgment, expertise, and business experience when making decisions related to financial planning, hiring, and operational management.

Additionally, we are not responsible for indirect damages, such as:

• Lost business opportunities, missed deals, or contract failures.
• Reputational harm, customer dissatisfaction, or negative business reviews.
• Market competition or industry-related economic downturns.

Each company is responsible for conducting its own research, financial planning, and risk assessment before making business decisions.

3.5 No Refunds for Lack of Results or Performance Expectations

Because we do not guarantee results, earnings, or business success, we do not offer refunds if a client feels that the software did not meet their expectations. Clients must evaluate our software before making a purchase, as all sales are final, and we will not issue refunds for:

• Lack of financial improvement, increased revenue, or profit growth.
• Failure to acquire new customers, clients, or work opportunities.
• Software not performing as expected due to misuse, poor implementation, or lack of training.
• Operational inefficiencies that arise due to internal business limitations, not the software itself.

Clients are responsible for ensuring that the software aligns with their business goals before purchasing. If they are unsure about its effectiveness for their needs, they should request a demo or consultation before committing to a purchase.

3.6 Client Responsibility for Proper Software Implementation

Our software provides automation, data management, and workflow optimization features, but it is not a substitute for proper business operations and strategic decision-making. Clients are fully responsible for:

• Implementing and configuring the software correctly to match their operational needs.
• Providing training for their employees to ensure proper use.
• Monitoring and maintaining business processes independently.
• Integrating the software with their existing systems without expecting modifications or special adjustments from us.

If the software is not properly implemented, not used efficiently, or not customized according to business needs, we are not responsible for any resulting inefficiencies, errors, or lack of improvement.

3.7 Agreement & Legal Compliance

By purchasing, subscribing to, or using our software, you agree that:

• We do not guarantee any specific results, earnings, or business success.
• We are not responsible for financial losses, missed opportunities, or operational failures.
• We do not provide job placements, business leads, or sales guarantees.
• Each business is responsible for its own financial performance, growth, and management.
• We do not provide refunds for lack of results, dissatisfaction, or incorrect usage of the software.

Additionally, you acknowledge that all business and financial decisions made while using our software are entirely your own responsibility, and you waive any right to hold Anema Cloud Softwares Pvt. Ltd. liable for the outcomes of those decisions.

Limited Liability & Disclaimer

At Anema Cloud Softwares Pvt. Ltd., we strive to provide high-quality software solutions designed to help businesses manage operations, automate workflows, and improve efficiency. However, by using our software, you acknowledge and agree that our liability is strictly limited, and we are not responsible for any financial losses, operational disruptions, or legal issues that may arise from the use of our software.

This Limited Liability & Disclaimer policy outlines the extent of our responsibility, the limitations of our software, and the risks associated with its use. By purchasing or using our software, you accept these terms in full.

4.1 No Liability for Business Losses or Financial Damages

By purchasing and using our software, you agree that Anema Cloud Softwares Pvt. Ltd. is not liable for any direct, indirect, incidental, or consequential damages that may occur in connection with your business operations. We do not take responsibility for:

• Loss of revenue, income, or potential profits due to software use, misuse, or incorrect implementation.
• Operational failures, system downtime, or workflow disruptions caused by technical issues.
• Business losses, missed opportunities, or market setbacks resulting from reliance on our software.
• Financial damages caused by incorrect data processing, reporting errors, or software limitations.

Each business is fully responsible for its own financial management, risk assessment, and operational decision-making. Our software is a business tool, and its success depends on how effectively it is integrated and managed by the client.

4.2 No Liability for Software Errors, Bugs, or Performance Issues

We continuously work to improve and maintain the quality of our software. However, no software is entirely free of bugs, errors, or occasional performance issues. We do not guarantee that our software will be error-free, uninterrupted, or compatible with all systems.

We are not responsible for:

• Software bugs, glitches, or unexpected errors that may occur during use.
• Temporary downtime or service disruptions due to maintenance, updates, or unforeseen technical failures.
• Slow system performance, lag, or processing delays caused by client-side hardware, poor internet connectivity, or third-party integrations.
• Data loss, corruption, or security breaches caused by improper usage, malware attacks, or failure to back up critical business data.

While we provide support services to assist with resolving technical issues, we do not offer compensation or liability coverage for any damages, business losses, or disruptions that may result from software errors.

4.3 No Liability for Client Misuse or Improper Implementation

The success of our software depends entirely on how correctly and efficiently it is implemented and used within a business. If a client misuses the software, fails to configure it properly, or does not provide adequate training to employees, we are not responsible for any negative outcomes.

We do not accept liability for:

• Incorrect data entry, reporting errors, or misconfigurations made by the client.
• Misuse of features that results in inefficiencies, errors, or business mistakes.
• Lack of employee training or failure to follow best practices when using the software.
• Incompatibility with third-party tools due to improper integration attempts.

It is the responsibility of the client’s IT team, system administrators, or business managers to ensure that the software is implemented correctly, configured properly, and used in accordance with company policies.

4.4 No Liability for Third-Party Integrations or External Services

Our software may offer integration options with third-party platforms, APIs, and external applications. However, we do not take responsibility for any issues, conflicts, or failures that arise due to these integrations.

We do not guarantee that our software will function properly with every external service or cloud provider, and we are not liable for:

• Errors, data loss, or security breaches caused by third-party integrations.
• API limitations, restrictions, or discontinuation by third-party providers.
• Conflicts between our software and external applications that impact performance or functionality.

Clients who choose to integrate our software with third-party tools do so at their own risk, and they are responsible for managing, troubleshooting, and securing those connections.

4.5 No Liability for Legal or Compliance Issues

Clients are solely responsible for ensuring that their use of our software complies with local laws, industry regulations, and government policies. We do not provide legal advice, compliance guidance, or regulatory approvals for any specific business sector.

We are not liable for:

• Legal violations, penalties, or regulatory fines resulting from software usage.
• Non-compliance with data protection laws, tax laws, or financial reporting requirements.
• Failure to meet industry-specific standards, security protocols, or documentation policies.

If a business requires software modifications to meet legal compliance or industry regulations, these must be arranged under a separate custom service agreement, which may involve additional costs.

4.6 No Warranties or Guarantees of Software Performance

Our software is provided "as is" and "as available", without any express or implied warranties. We do not guarantee:

• That the software will function without interruptions, technical issues, or downtime.
• That the software will meet every business requirement or customization need.
• That the software is completely free from security risks, external threats, or vulnerabilities.

Clients use our software at their own discretion and risk. If the software does not meet expectations, our No Refund & No Cancellation Policy still applies, and no refunds or financial compensation will be issued.

4.7 Client Acknowledgment of Risk & Responsibility

By purchasing or using our software, clients acknowledge and agree that:

• They understand the risks and limitations associated with using business software.
• They are responsible for managing their own business operations, data security, and compliance requirements.
• They waive any claims against Anema Cloud Softwares Pvt. Ltd. for financial losses, operational disruptions, or regulatory issues.
• They agree that software bugs, downtime, and technical errors do not entitle them to compensation, refunds, or legal claims.

Any attempt to hold Anema Cloud Softwares Pvt. Ltd. liable in violation of these terms will be legally contested, and the client may be subject to legal fees, penalties, and reimbursement of software costs.

Software Ownership & License

At Anema Cloud Softwares Pvt. Ltd., we develop and provide business software solutions under a strict licensing agreement. By purchasing, subscribing to, or using our software, you acknowledge that you are not purchasing the ownership of the software itself, but rather a limited, non-transferable, non-exclusive license to use the software as per the agreed terms.

This policy outlines ownership rights, permitted usage, restrictions, and legal protections to ensure the proper use of our software. Clients must fully understand and comply with these terms to avoid any violations, penalties, or legal consequences.

5.1 Software Ownership

All software provided by Anema Cloud Softwares Pvt. Ltd., including but not limited to applications, code, designs, databases, and documentation, is the exclusive intellectual property of our company. Purchasing a software license does not grant you ownership of the software or any associated rights beyond its permitted use.

We retain full ownership, copyrights, trademarks, patents, and intellectual property rights over our software, its components, and any modifications or updates made to it. Clients do not have the right to claim ownership, resell, modify, or distribute the software in any way without explicit written permission from us.

5.2 License Grant & Usage Rights

When you purchase or subscribe to our software, we grant you a non-exclusive, non-transferable, revocable license to use the software strictly for your business operations. The license is limited to the terms of your purchase agreement, and its scope may vary depending on whether the software is provided as:

• A one-time licensed product with a fixed-term usage.
• A subscription-based service with periodic payments for continued access.
• A custom-developed solution with specific licensing terms.

Unless stated otherwise in a separate contract, you are only permitted to use the software for internal business purposes and cannot share, sell, lease, or sublicense it to any third party.

5.3 Restrictions on Use

To protect our intellectual property and prevent misuse, the following restrictions apply to all software licenses issued by Anema Cloud Softwares Pvt. Ltd.:

• No Unauthorized Distribution – Clients are prohibited from reselling, redistributing, renting, leasing, or sublicensing the software to third parties.
• No Reverse Engineering – Clients are not allowed to decompile, disassemble, modify, alter, or reverse-engineer any part of our software.
• No Unauthorized Modifications – Clients may not modify, copy, or alter the source code in any way, unless explicitly permitted under a written agreement.
• No Multiple Installations Without Permission – Unless otherwise specified, clients may only install and use the software on the number of devices/users permitted under their license agreement.
• No Transfer of License – The license is issued only to the purchasing entity and cannot be transferred, assigned, or shared without prior written consent.
• No Use in Illegal or Unauthorized Activities – Clients are prohibited from using the software for any illegal, fraudulent, unethical, or unauthorized business practices.

Violation of these terms will result in immediate termination of the license without a refund, and legal action may be pursued if necessary.

5.4 License Duration & Renewal

The validity of the software license depends on the type of licensing model chosen at the time of purchase:

• One-Time Licenses – These licenses grant perpetual usage of the software, but they do not include ongoing updates, maintenance, or support unless covered under a separate service agreement.
• Subscription-Based Licenses – These licenses are valid only for the duration of the subscription period. Continued use of the software requires active subscription renewal. If a subscription is canceled or not renewed, access to the software will be permanently revoked.

Clients are responsible for ensuring that they maintain an active subscription to continue accessing software features and updates. Expired or canceled licenses will not be reinstated, and no refunds will be provided for unused subscription time.

5.5 Updates, Upgrades & Feature Changes

We may periodically release updates, upgrades, bug fixes, and new features to enhance our software. However, we are not obligated to provide free updates or upgrades beyond what is included in the client’s license agreement.

• Major software upgrades may require an additional purchase or subscription fee.
• We reserve the right to modify, add, or remove features at our discretion, and we are not liable for any business impact resulting from software changes.
• If a client chooses not to upgrade to the latest version, we are not responsible for any security risks, compatibility issues, or performance limitations associated with older versions.

5.6 Termination of License

We reserve the right to terminate or suspend a client’s software license if they violate any terms of this policy, including unauthorized distribution, illegal use, security breaches, or failure to comply with payment obligations.

License termination means that the client must immediately stop using the software, and any attempts to continue usage will be considered a legal violation. In the event of a termination:

• No refunds, credits, or reimbursements will be provided.
• The client must delete all copies of the software from their systems.
• Legal action may be taken against clients who attempt to circumvent license restrictions after termination.

5.7 No Transfer of Intellectual Property Rights

Purchasing a software license does not transfer any intellectual property rights to the client. All rights, including copyrights, trademarks, proprietary algorithms, and software architecture, remain exclusively with Anema Cloud Softwares Pvt. Ltd..

Clients may not claim authorship, ownership, or proprietary rights over any part of our software. Any unauthorized attempts to reproduce, clone, or copy our software or branding will be considered intellectual property theft, and legal action will be taken.

5.8 Client Agreement & Acknowledgment

By purchasing, subscribing to, or using our software, clients fully agree to the terms of this Software Ownership & License policy and acknowledge that:

• They do not own the software but have been granted a limited-use license.
• They cannot sell, distribute, modify, or share the software without written permission.
• They must comply with usage restrictions and licensing terms to avoid termination.
• They are responsible for renewing their license if using a subscription-based model.
• They understand that violating license terms may result in legal action.

Failure to comply with these terms will be legally enforced, and clients who attempt to misuse the software may face civil or criminal penalties depending on the severity of the violation.

Data & Security Responsibility

At Anema Cloud Softwares Pvt. Ltd., we prioritize data security and strive to maintain industry-standard security measures for our software solutions. However, by purchasing or using our software, you acknowledge and agree that data security is a shared responsibility, and our company is not liable for any data loss, breaches, or security vulnerabilities arising from the use or misuse of our software.

This policy outlines the responsibilities of both Anema Cloud Softwares Pvt. Ltd. and the client regarding data security, confidentiality, and risk management. Clients must ensure that they take appropriate security measures to protect their business information while using our software.

6.1 No Liability for Data Loss or Corruption

By using our software, you acknowledge that Anema Cloud Softwares Pvt. Ltd. is not responsible for any loss, corruption, or unauthorized access to data stored, processed, or transmitted through our software.

We do not guarantee that data stored in or processed by our software will be:

• 100% secure from cyberattacks, hacking attempts, or malware.
• Protected from accidental deletion, corruption, or loss.
• Recoverable in case of a system failure, server crash, or data breach.

Clients are fully responsible for implementing their own data backup strategies, ensuring that they maintain regular copies of critical business information to prevent irreversible loss.

6.2 Client Responsibility for Data Protection

While we provide secure software infrastructure, clients must take active steps to protect their data and system access. Clients are responsible for:

• Regularly backing up important data stored or processed through the software.
• Setting up access controls and user permissions to prevent unauthorized access.
• Implementing strong passwords and security policies for employees and users.
• Monitoring and auditing user activity to detect potential security breaches.
• Ensuring compliance with local data protection laws applicable to their industry.

Failure to follow proper security measures increases the risk of data breaches, for which we are not responsible. Clients must ensure that their internal IT teams or system administrators properly manage security settings.

6.3 No Guarantee Against Cyber Threats

While we employ industry-standard security measures, no digital system is completely immune to cyber threats, including hacking, phishing, ransomware, or unauthorized access. We do not guarantee absolute protection against:

• Data theft, cyberattacks, or unauthorized access to client accounts.
• Third-party security breaches affecting integrated services or external software.
• System vulnerabilities exploited by malicious actors.

Clients are strongly advised to use firewalls, antivirus software, and security monitoring tools to enhance their own security infrastructure when using our software.

6.4 Client Responsibility for User Access & Credentials

Each client is solely responsible for managing user accounts, login credentials, and system access. We do not monitor or control how clients assign access to employees, contractors, or third parties. Clients must ensure that:

• Only authorized personnel have access to sensitive data.
• User accounts are managed securely, including disabling access for former employees.
• Multi-factor authentication (MFA) is enabled, where applicable, to prevent unauthorized logins.
• Login credentials are kept confidential and not shared or reused across multiple users.

We are not responsible for unauthorized access resulting from weak passwords, credential sharing, phishing attacks, or internal security lapses.

6.5 No Responsibility for Compliance with Data Regulations

Clients are fully responsible for ensuring that their use of our software complies with applicable data privacy and security regulations in their region, industry, or jurisdiction. We do not provide legal guarantees that our software complies with:

• GDPR (General Data Protection Regulation) for businesses operating in the European Union.
• CCPA (California Consumer Privacy Act) for businesses handling California residents' data.
• HIPAA (Health Insurance Portability and Accountability Act) for businesses in the healthcare industry.
• Other national, state, or industry-specific data protection laws.

If a client requires custom data protection features to comply with specific regulations, this must be arranged under a custom development agreement, which may incur additional costs.

6.6 No Liability for Third-Party Data Breaches

If a client integrates our software with third-party services, cloud providers, or external APIs, we are not responsible for any data leaks, breaches, or vulnerabilities that occur due to third-party security failures. This includes:

• Unauthorized access or data leaks from external integrations.
• Compromised credentials due to third-party security breaches.
• Data loss caused by third-party service failures or disruptions.

Clients who choose to connect third-party software, payment gateways, or CRM systems to our platform do so at their own risk and must independently verify the security policies of those external providers.

6.7 Software Updates & Security Patches

We periodically release software updates, security patches, and bug fixes to enhance system security. Clients must:

• Keep their software up to date by installing the latest versions and updates.
• Apply security patches as soon as they are released.
• Monitor announcements and notifications regarding security updates.

We are not responsible for security vulnerabilities arising from clients failing to update their software. Using outdated versions increases the risk of cyber threats, for which we do not accept liability.

6.8 Data Recovery & Disaster Management

In the event of accidental data loss, corruption, or system failure, we do not guarantee full recovery of client data. We recommend that clients:

• Maintain their own data backups in a secure, off-site location.
• Implement a disaster recovery plan for business continuity.
• Regularly export critical data from the software to prevent reliance on a single system.

If a client experiences data loss, our support team may assist with troubleshooting, but we do not guarantee data retrieval or system restoration beyond what is technically possible.

6.9 Agreement & Acknowledgment

By purchasing, subscribing to, or using our software, clients fully agree to this Data & Security Responsibility policy and acknowledge that:

• They are responsible for securing their own data, access controls, and credentials.
• We do not guarantee absolute protection against cyber threats or unauthorized access.
• They must comply with all applicable data protection laws and regulations.
• We are not liable for any data breaches, leaks, or security incidents affecting their business.
• They must take active steps to protect their own business information and system integrity.

Failure to comply with basic security measures increases business risk, and we are not responsible for damages resulting from client-side negligence.

Modifications to Policies

At Anema Cloud Softwares Pvt. Ltd., we reserve the right to modify, update, or change any part of our terms, policies, or agreements at our sole discretion. These modifications may be made at any time and without prior notice to clients, except where legally required.

By purchasing, subscribing to, or using our software, you acknowledge and agree that it is your responsibility to stay informed about our latest policies. Continued use of our software after a policy update constitutes your acceptance of the modified terms.

7.1 Right to Modify Policies

As our business, products, and regulatory environment evolve, we may update our policies to:

• Enhance security measures and data protection standards.
• Adapt to changes in laws, industry regulations, or compliance requirements.
• Introduce new terms related to product features, pricing, or licensing models.
• Clarify existing policies to prevent misunderstandings or misuse.
• Improve software functionality, services, and customer experience.

These modifications are necessary to maintain compliance, ensure transparency, and protect our intellectual property and business interests.

7.2 No Obligation for Prior Notice

We are not obligated to provide prior notice before modifying our policies, except where legally required. However, we may, at our discretion, notify clients of major changes through:

• Website updates (all policies will be available on our official website).
• Email notifications for significant modifications.
• Announcements within our software platform or user dashboards.

It is the client’s responsibility to regularly check for policy updates and ensure ongoing compliance with the latest terms.

7.3 Client Responsibility to Review Policy Updates

By using our software, you agree to regularly review our policies to stay informed about any updates. Failure to review updated policies does not exempt clients from compliance.

Clients should:

• Check our website periodically for updated terms and policies.
• Read all software notifications related to policy changes.
• Consult with their legal or compliance teams if needed.

If a client disagrees with a policy update, their only recourse is to discontinue use of the software. Continued use after a policy update signifies full acceptance of the modified terms.

7.4 Retroactive Application of Updates

In most cases, policy changes will apply only to future transactions, subscriptions, or services. However, in certain situations, we may apply updates retroactively if required by law, regulatory obligations, or security concerns.

This means that:

• New security policies may apply to all users immediately to ensure compliance with updated data protection standards.
• Changes to refund, cancellation, or liability terms may apply to ongoing subscriptions, support services, or licensing agreements.
• Modifications required by government regulations will take effect immediately and override previous agreements.

We are not responsible for any losses, dissatisfaction, or inconvenience caused by retroactive enforcement of mandatory legal or security updates.

7.5 No Client Consent Required for Updates

Policy updates do not require individual client consent to become legally effective. By continuing to use our software after an update:

• Clients automatically accept and agree to the revised policies.
• No explicit signatures, approvals, or written agreements are necessary.
• Clients waive the right to dispute policy changes that they have accepted through continued use.

If a client disagrees with an update, they may choose to stop using our software but are not entitled to a refund or cancellation due to dissatisfaction with policy modifications.

7.6 No Grandfathering of Old Terms

When policies are updated, previous terms and conditions become null and void. We do not "grandfather" old policies for existing customers unless explicitly stated in a separate contractual agreement.

For example:

• If our refund policy is updated to stricter terms, it applies to all customers—even those who purchased before the update.
• If we change subscription renewal terms, they apply to all active subscribers, not just new users.
• If we modify licensing restrictions, the new rules govern all current and future license holders.

Clients cannot claim that an outdated policy should apply to them once it has been replaced by a newer version.

7.7 Policy Versioning & Documentation

All current policies will be available on our official website. For transparency, we may keep previous versions for reference, but only the most recent version is legally binding.

Clients should ensure they:

• Save a copy of the current policy at the time of purchase for reference.
• Consult the latest version of our terms before making any legal or compliance-related decisions.

7.8 Dispute Resolution for Policy Changes

If a client disagrees with a policy update, their only option is to stop using the software and discontinue their subscription.

• We do not negotiate individual terms for specific clients.
• We do not provide refunds, compensation, or exemptions based on dissatisfaction with policy changes.
• Legal disputes related to policy updates will be handled under our Governing Law & Jurisdiction policy (detailed in Section 8).

7.9 Agreement & Acknowledgment

By purchasing, subscribing to, or using our software, clients fully agree to this Modifications to Policies policy and acknowledge that:

• We have the right to update policies at any time.
• Clients are responsible for reviewing and complying with the latest terms.
• We are not obligated to provide prior notice or seek approval for changes.
• Continued use of the software after an update constitutes acceptance of the modified terms.
• Discontinuation of service is the only option for those who disagree with a policy update.

Governing Law & Jurisdiction

At Anema Cloud Softwares Pvt. Ltd., all agreements, policies, and transactions related to our software and services are governed by and interpreted in accordance with the laws of India. By purchasing, subscribing to, or using our software, you agree that any legal disputes, claims, or conflicts arising from your use of our software will be subject exclusively to the jurisdiction of the courts located in Mumbai, Maharashtra, India.

This policy ensures legal clarity and establishes a defined framework for resolving disputes. Clients must understand that they are legally bound by this jurisdiction and cannot seek legal remedies in any other location.

8.1 Governing Law

All matters related to our software, services, agreements, and policies shall be governed by the laws of India, including but not limited to:

• The Indian Contract Act, 1872 – Governing contractual obligations and agreements.
• The Information Technology Act, 2000 – Addressing digital transactions, cyber laws, and software regulations.
• The Copyright Act, 1957 – Protecting our intellectual property and software ownership rights.
• The Consumer Protection Act, 2019 – Governing fair business practices and client rights.
• Other applicable state and national laws regulating business operations and digital services.

If any provision of our terms, policies, or agreements conflicts with Indian law, that provision will be modified only to the extent required for legal compliance, while the remaining terms will continue to be fully enforceable.

8.2 Exclusive Jurisdiction of Mumbai Courts

All legal disputes, claims, or proceedings related to our software, services, or agreements shall be resolved exclusively in the courts located in Mumbai, Maharashtra, India. Clients agree that:

• They waive the right to file lawsuits or disputes in any other jurisdiction.
• They consent to Mumbai courts having exclusive authority over all legal proceedings.
• They must follow Indian legal procedures and cannot attempt to bypass them through international litigation.

This jurisdiction applies to all disputes, including but not limited to:

• Payment disputes, refund claims, or chargeback issues.
• Intellectual property violations or unauthorized software use.
• Breach of contract, licensing agreements, or policy violations.
• Disputes related to software functionality, security, or business impact.

8.3 No International Jurisdiction or Legal Actions

By agreeing to this policy, clients expressly waive the right to:

• File lawsuits or claims in any country, state, or jurisdiction outside of India.
• Use foreign legal frameworks to challenge our policies, agreements, or software usage terms.
• Pursue arbitration, mediation, or legal action in any non-Indian courts.

If a client initiates legal action outside of India, we reserve the right to:

• Challenge the case on jurisdictional grounds.
• Seek dismissal of the claim based on this agreement.
• Hold the client responsible for legal costs incurred in defending against an improper jurisdictional claim.

8.4 Dispute Resolution & Arbitration

Before initiating legal action, both parties agree to attempt good-faith resolution of disputes through negotiation or arbitration.

• Initial Resolution: Clients must first contact our legal team with their dispute, providing all necessary documentation and a written statement of their claim.
• Mandatory Arbitration: If no resolution is reached, disputes shall be submitted to arbitration under the Indian Arbitration and Conciliation Act, 1996.
• Arbitration Location: All arbitration proceedings shall take place in Mumbai, Maharashtra, India.
• Arbitration Language: Proceedings will be conducted exclusively in English or Hindi.
• Final & Binding Decision: Arbitration rulings shall be final and legally binding on both parties.

8.5 Legal Fees & Costs

If legal proceedings arise between Anema Cloud Softwares Pvt. Ltd. and a client:

• Each party will bear its own legal costs and attorney fees unless otherwise ruled by the court or arbitration panel.
• If we are required to defend against an invalid, fraudulent, or jurisdictionally improper claim, the client may be held liable for all associated legal costs.

Clients are encouraged to resolve disputes amicably before pursuing legal action to avoid unnecessary expenses.

8.6 Enforcement of Judgments

If Anema Cloud Softwares Pvt. Ltd. wins a legal dispute or arbitration case against a client:

• The client must comply fully with the ruling, including any financial penalties, injunctions, or enforcement orders.
• Failure to comply may result in further legal action, including asset recovery, business restrictions, or additional penalties.
• Any attempts to evade a judgment by shifting business operations or assets may be legally challenged.

8.7 No Class Action Lawsuits

By agreeing to this policy, clients waive the right to participate in class action lawsuits against Anema Cloud Softwares Pvt. Ltd..

• All disputes must be resolved on an individual basis.
• Class actions, mass claims, or collective lawsuits are strictly prohibited.
• Clients may not group multiple claims together for litigation purposes.

This limitation ensures that disputes are handled fairly and efficiently rather than through drawn-out legal battles.

8.8 Agreement & Acknowledgment

By purchasing, subscribing to, or using our software, clients fully agree to this Governing Law & Jurisdiction policy and acknowledge that:

• All legal matters will be governed by the laws of India.
• Any legal action will be exclusively handled in Mumbai, Maharashtra.
• They cannot file disputes in foreign courts or jurisdictions.
• They must first attempt dispute resolution before initiating litigation.
• They waive the right to participate in class action lawsuits.
• They accept that arbitration rulings are final and binding.

Clients who do not agree with this policy must not use our software.

Cookies & Tracking Policy

At Anema Cloud Softwares Pvt. Ltd., we use cookies, tracking technologies, and analytics tools to improve user experience, optimize software performance, and enhance security. By accessing our website, using our software, or interacting with our services, you consent to the use of cookies and tracking technologies in accordance with this policy.

This policy explains what cookies and tracking technologies we use, why we use them, and how users can manage their preferences.

9.1 What Are Cookies & Tracking Technologies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website or use our software. These files help us recognize users, remember preferences, and improve overall experience.

Tracking technologies include web beacons, pixels, analytics scripts, and similar tools that collect information about user behavior, software usage, and browsing patterns.

9.2 Types of Cookies We Use

We use the following types of cookies and tracking technologies:

1. Essential Cookies

These cookies are necessary for the proper functioning of our software and website. They help with:

• Secure logins and authentication.
• System performance and error tracking.
• User session management.

Since essential cookies are required for functionality, they cannot be disabled.

2. Performance & Analytics Cookies

These cookies collect anonymous usage data to help us understand how users interact with our website and software. They help us:

• Track software performance and load times.
• Identify bugs, crashes, and usability issues.
• Analyze website traffic and user behavior.

We may use third-party services like Google Analytics to process this data.

3. Functionality Cookies

These cookies allow us to remember user preferences and settings, such as:

• Language preferences.
• Theme or UI customization settings.
• Previous session data for a seamless experience.

Disabling these cookies may affect certain personalization features.

4. Advertising & Marketing Cookies

These cookies help us deliver targeted advertisements and promotions based on user interests. We may use:

• Retargeting ads (e.g., Google Ads, Facebook Pixel).
• Behavioral tracking to show relevant content.
• Third-party advertising integrations for performance tracking.

Users can opt out of personalized advertising through browser settings or third-party tools.

9.3 Why We Use Cookies & Tracking?

We use cookies and tracking technologies to:

•  Improve website and software functionality.
•  Enhance security and prevent fraud.
•  Analyze traffic, user behavior, and performance metrics.
•  Deliver personalized experiences and targeted content.
•  Track marketing effectiveness and optimize campaigns.

All collected data is used for internal purposes only and is not sold to unauthorized third parties.

9.4 Third-Party Cookies & Services

We may integrate third-party tracking tools and services, such as:

• Google Analytics (user behavior tracking).
• Facebook Pixel (advertising and retargeting).
• Hotjar or similar tools (session recording and heatmaps).
• CRM software (customer interaction tracking).

These third parties may set their own cookies, and their data collection practices are governed by their privacy policies. We recommend reviewing their policies for more information.

9.5 How to Manage Cookies & Tracking Preferences

Users have control over cookies and tracking technologies. You can:

1. Modify Browser Settings

Most web browsers allow you to block, delete, or manage cookies through settings. You can:

• Disable cookies entirely (may affect website functionality).
• Set browser to notify you before accepting cookies.
• Delete existing cookies from your device.

Refer to your browser’s help section for detailed instructions.

2. Opt Out of Analytics & Advertising Cookies

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
• Facebook Ad Preferences: https://www.facebook.com/adpreferences
• Network Advertising Initiative (NAI) Opt-Out: https://www.networkadvertising.org/choices/

3. Use Incognito Mode or Do Not Track (DNT)

Enabling Incognito/Private Browsing Mode prevents long-term cookie storage. Some browsers also have a Do Not Track (DNT) setting, but compliance varies across websites.

4. Cookie Consent Banners & Preferences

If required by law, we will display a cookie consent banner allowing users to accept, customize, or reject cookies before continuing.

9.6 Compliance with GDPR, CCPA & Data Protection Laws

If you are located in a region covered by GDPR (Europe), CCPA (California), or similar data protection laws, you have additional rights regarding data collection and tracking, including:

• Right to request data access (know what data we collect).
• Right to opt out of tracking (disable non-essential cookies).
• Right to data deletion (request removal of personal data).

To exercise these rights, contact us at [Your Privacy Contact Email].

9.7 Updates to This Policy

We may update this Cookies & Tracking Policy to reflect new regulations, technologies, or business practices. Any changes will be posted on our website, and continued use of our services after an update constitutes acceptance of the revised policy.

9.8 Agreement & Acknowledgment

By using our website or software, clients fully agree to our use of cookies and tracking technologies as described in this policy. You acknowledge that:

• Cookies help improve functionality, security, and performance.
• You can manage tracking preferences via browser settings or opt-out tools.
• Some cookies are necessary and cannot be disabled.
• Your continued use of our services constitutes consent to this policy.

If you do not agree with our use of cookies, please disable cookies in your browser or discontinue use of our website/software.

Agreement & Acknowledgment

By purchasing, subscribing to, or using any software, services, or digital products provided by Anema Cloud Softwares Pvt. Ltd., you confirm that you have read, understood, and agreed to all the policies outlined on this page, including:

• No Refund & No Cancellation Policy – All sales are final, and no refunds or cancellations will be provided under any circumstances.
• Corporate & Enterprise Clients Only – Our software is strictly for business use, and we do not provide solutions for personal or individual use.
• No Guarantee of Results, Earnings, or Work – We do not promise any financial success, business growth, job opportunities, or guaranteed results from using our software.
• Limited Liability & Disclaimer – We are not responsible for business losses, operational failures, software errors, or security breaches caused by user actions, third-party integrations, or external threats.
• Software Ownership & License – You do not own the software; you are granted a limited, non-transferable license for business use only. Unauthorized resale, modification, or distribution is strictly prohibited.
• Data & Security Responsibility – You are responsible for securing your data, managing user access, and complying with relevant data protection laws. We are not liable for data loss, breaches, or regulatory non-compliance.
• Modifications to Policies – We reserve the right to update, modify, or change any policy at any time. It is your responsibility to review and comply with the latest terms.
• Governing Law & Jurisdiction – All legal disputes will be governed by Indian law and resolved exclusively in the courts of Mumbai, Maharashtra, India. Clients waive the right to file claims in any other jurisdiction.
• Cookies & Tracking Policy – We use cookies and tracking technologies to improve performance, security, and user experience. By continuing to use our website and software, you consent to our data collection practices.

Final Acknowledgment

By proceeding with a purchase or using our software and services, you voluntarily agree to all the above policies and acknowledge that:

• You have carefully read and understood each policy. 
• You accept full responsibility for compliance with all terms. 
• You waive the right to dispute charges, file chargebacks, or demand refunds. 
• You understand that violating our policies may result in termination of services and legal action. 
• You consent to our legal jurisdiction and agree that disputes will be handled under Indian law. 
• You agree to the use of cookies and tracking for performance monitoring and analytics. 

You have carefully read and understood each policy.You accept full responsibility for compliance with all terms.You waive the right to dispute charges, file chargebacks, or demand refunds.You understand that violating our policies may result in termination of services and legal action.You consent to our legal jurisdiction and agree that disputes will be handled under Indian law.You agree to the use of cookies and tracking for performance monitoring and analytics.

If you do not agree with any of these policies, please do not proceed with the purchase or use of our software. If you have any questions or concerns, please contact us at [email protected] before making a purchase.